I have found that the general response times and customer service skills possessed by Server Yard far exceed those of other web hosting companies. Also, their support and encouragement of other developers is excellent.

The only bad experience I can think of was a single question I had posed with the help desk which went unanswered. Not truly important, as the Live Sales staff located in the chat area answered my question.

Improvements: I would like an option available from a control panel (maybe added to cPanel) to add extra Server Yard features (such as extra nameservers, etc.) without having to login with every purchase.

I have had an excellent experience with Server Yard thus far. Being a new customer, I have a difficult time finding anything wrong with your services, and hope that your level of customer service continues to be so strong.

Terry Smith
ternarynetworks.com

Having the ability to talk to someone real time is a real positive point. Very convienient and gives me the sense someone real is answering my questions instead of just email answers which can take days.

like_least: Making excuses when I give negative feedback, like in my last survey which, as far as I know, I never had a $5 credit for which I was promised. Hopefully I'm wrong.

Rick Macaulay
muscle-cramp-relief.com

That was a speedy turnaround for my requests for a ssl certificate! Probably a FAQ on ssl certificates could have helped more. I think the tech support is very professional a I like Server Yard enough to recommend you to all my friends.

Patrick Peters
alwaysontrack.com